Tag: Troubleshooting

  • Didsbury lighting – using the buttons

    The lights at Didsbury are controlled by a 10-button pad. There’s one on the wall behind the PA desk and one on the wall just by the front of the stage, stage-left. The lefthand 5 buttons control the ceiling lights, and the righthand 5 control the stage. Our usual Sunday service settings are Left 3…

  • Troubleshooting. No signals coming into mixer

    If the mixer is on but there don’t seem to be any signals coming into, there are several things to try. You can do this in any order, but it’s often simplest to “follow the signal” from the beginning, so try the steps in the following order. 1 Check inputs on stage box Check the…

  • Troubleshooting. No sound from mixer

    If the mixer looks like it’s sending an output but you’re not hearing it, try these steps. 1 Check the LR master is turned up On the mixer, press the blue “LR mix select” button at the righthand edge so it illuminates. Now check that the master fader (far right) is turned up. 2 Check…

  • Troubleshooting. Laptop sound coming from wrong place

    It’s possible for the sound from the laptop to come out of the projector rather than going through the mixing desk. This is easy to correct. On the laptop: click the speaker icon, top-right of the screen. It’ll show you that it’s sending sound to the “Epson” projector. Click to change this to “Speaker”. The…

  • How to display my laptop

    If you need to use a different computer from our main visuals PC, this is fine. You can plug it into our systems and have the pictures and sound handled as normal. Find the red HDMI video cable on the top of the desk. Plug this into your laptop / iPad / phone (it can…

  • The mixing desk doesn’t look right

    Our mixing desk is highly configurable, which is helpful but can also cause confusion at times. It always reboots into the setup it last had – whatever that was. If you can’t find the faders you want, or the layout is just confusing, you need to reload one of standard templates. On the master screen…

  • Moving the Didsbury projector screen

    The main projector screen at the back of the stage can be rolled up when not required (eg for a special event or filming). The remote control is in the PA drawer at the bottom of the rack by the mixing desk. It is a palm-sized white controller with 2 buttons. The controller works from…

  • Batteries at Didsbury

    We have lots of batteries available. Please use rechargeables where possible. AAs and AAAs [round batteries]. There is a large supply of rechargeables at the PA desk and in the red batteries box in the draw underneath. Please charge these in the charger on top of the desk, which is always switched on. PP3s [square…

  • The keyboard isn’t working

    If the keyboard seems dead, you might need to ‘wake’ it. It goes to sleep to conserve power when it hasn’t been used for several minutes. Try tapping a few keys – eg scroll / ctrl. If that doesn’t work, the keyboard might need charging. There is a micro-USB cable for this in the drawer…

  • The mouse isn’t working

    If the mouse seems dead, you might need to ‘wake’ it. It goes to sleep to conserve power when it hasn’t been used for several minutes. Try scrolling the wheel on the mouse, or clicking a button. If that doesn’t work, the mouse might need charging. There is a micro-USB cable for this in the…

  • Troubleshooting. No sound from visuals PC (Didsbury)

    Sound played on the visuals PC is sent to the mixer via the BMD HDMI output for the right monitor. It goes from the PC into the ATEM video switcher and then into the mixer. On the mixer, it’s labelled as “VISUALS”. On the PC: Is the volume muted?  Look at the taskbar (bottom-right of…

  • Troubleshooting. No image on the projector & TVs

    When the PC is on and ProPresenter is not running, the projector and TVs should all display the same Ivy welcome screen, in blue. If not, follow these steps. On the PC: check if ProPresenter is running. By default, as soon as it is launched, the main output goes black. So it could be that…

  • I’ve lost the mouse (Didsbury)

    The mouse may have gone to sleep – click a mouse button to wake it [read more] If you still can’t see the mouse, it’s because it is on a different display from the one you’re looking at. Move the mouse down and right – this will bring it onto the righthand monitor on the…